Don’t Assume, Communicate: How Over-Communication Builds Trust at Work

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Effective communication is often regarded as essential for workplace success, but few realize its true value until something goes wrong. Two years ago, I found myself on the brink of a career disaster, realizing too late the critical importance of over-communication. Working remotely for a startup in Douala, I mistakenly believed that my silence over the weekend on an urgent issue would go unnoticed. It didn't, and the fallout taught me a lasting lesson. If you’re looking to avoid similar career missteps, learn from my experience—and from the power of over-communicating.

The Mistake that Almost Cost My Job

One Friday, I received a Slack message from a product manager asking me to review a bug reported by a key customer. Assuming it could wait, I went offline for the weekend. Monday arrived with unexpected intensity. During our morning call, the product manager criticized me for neglecting customer needs, failing to respond on Slack, and ignoring a serious issue. The weight of my mistake was palpable, and I realized that a simple update—just a few words over the weekend—could have prevented the entire ordeal.

Embracing Over-Communication as a Value

Since that incident, I’ve internalized over-communication as one of my professional values. Here’s how I make sure everyone I work with is aware of my progress and intentions:

1. Double Check on Every Doubt
   I don’t assume; I ask. Whenever I receive an assignment, I clarify the deadline, the project’s goals, and the task’s scope. I listen actively, confirming my understanding before proceeding, and I’ve found this habit fosters clarity and prevents misunderstandings. By addressing potential gaps in communication from the start, I ensure that I’m aligned with my team’s expectations.

2. Regular Updates on Progress
   Consistent updates are crucial, even when they aren’t explicitly required. Whether working on a freelance project or in a collaborative environment, I share progress at every major stage. A quick email, a shared progress report, or a brief message keeps everyone in the loop, enhancing transparency and trust. This practice, while simple, reassures colleagues and clients that I am accountable and dedicated to the project's success.

3. Expressing Gratitude and Appreciation
   Beyond status updates, fostering a positive workplace culture is equally valuable. I take every opportunity to thank colleagues who go the extra mile. Whether in a daily call, Slack shoutouts, or emails, expressing gratitude helps build mutual respect and camaraderie. It’s a small habit with a significant impact, strengthening relationships and creating a supportive environment.

Effective communication is more than just an exchange of information; it’s the foundation for trust and reliability. Over-communication, in particular, prevents misunderstandings and demonstrates your commitment to your work and colleagues. By making a habit of over-communicating, you don’t just avoid costly mistakes—you build a reputation as a dependable, conscientious professional. Let my experience be a reminder: it’s better to say too much than too little.